Three people. 400 invoices a month. Zero chaos.

Customer: Inc42 (Media & Tech Publishing) Voice: Mihir Malhotra, Head of Finance Use case: I2P Accounts Payable Automation, Connected Banking

The Before — An exhausting workflow that couldn't keep up with Inc42's growing needs

The initial 100 invoices a month had a manual approach involving saving invoices across drives and SSDs. Every payment run meant building a fresh Excel and uploading it to the bank's CMS. Every single time, without exception. Vendor approvals happened informally, with no trail to show for it. And at month-end, someone had to sit down and manually reconcile the entire bank statement, entry by entry, to make sure nothing slipped through. But then the invoice volume hit 200. Then 300. Then 400.

A scenario where spreadsheets grew but the team didn't. And Mihir realised that the way they were running finance wasn't going to scale at the same speed as Inc42 because no manual process could keep up with it.

Pain points before Pazy:

• No central repository. Invoices scattered across drives and SSDs.

• Every payment run required a fresh Excel for the bank's CMS

• No audit trail for vendor payments, no structured approval chain.

• Increasing invoice volume. Growth was outpacing the process.

What Changed — The same three people. Now doing twice the work in half the time.

When the volume went from 100 to 400 invoices a month, the team didn't grow. The process did.

By the numbers

• 50% reduction in time spent on invoice booking and approval cycles

• 400 invoices managed monthly without adding headcount

• 3 person finance team running it all

• 4× volume increase with zero new hires

01 — One place for everything

It sounds simple because it is — and that's exactly the point. Every invoice, every vendor, every approval state, in one place. No more reconstructing what happened from drives and inboxes at month-end. The team knows where things stand without having to ask.

02 — The payment Excel is gone

It was never a big task. It was just a task that happened every single time, without exception. With connected banking, it doesn't happen anymore. Majority payments go out from the platform. Tally reflects it real-time. That's it.

03 — Month-end without the dread

Everything happens via Pazy, being synced to Tally automatically, real-time. What used to be an open-ended exercise is now a half-hour task. Every month, reliably.

04 — Scaling without hiring

This is the one that matters most for a team of three. At 100 invoices a month, the stress was pouring in. The need for automation arose. At 400, they would have been overwhelmed. But they weren't, because the repetitive overhead had somewhere to go. Mihir estimates Inc42 has reclaimed at least 50% of the time they used to spend just on booking and approvals. That time went somewhere more useful.

"We have saved at least 50% of the time we used to spend on invoice booking. Even with 4x increase in volume, we had zero headcount growth. Zero new hires. That's an easy 10x delta, but honestly beyond efficiency gain, this is the new way of running finance altogether."

Half the effort. Four times the volume. Zero new hires. That's not an efficiency gain. That's a different way of running finance altogether.

— Mihir Malhotra, Head of Finance, Inc42

Why Pazy, specifically — A year in, the trust has only grown

"The team is always reachable. Whenever I've slacked or called, they follow up vigorously to resolve the issue. I don't have to chase. That's rare."

Inc42 didn't come to Pazy looking for Business Payments automation. They came looking for a budgeting software and somewhere in that search, realised that the foundation needed fixing first. Despite their being another legacy company in the run, Pazy won Inc42's trust with their deep commitment to enabling finance teams. A year later, this trust has only grown.

When you move your company's payments onto a platform, you're not just choosing software. You're extending trust with real money, real vendors, real consequences. Pazy understands the weight of that. Every time Mihir has reached out, the response has matched the urgency. Not a ticket. Not a queue. A person who gets it, because they understand what's at stake when payments are involved.

A team you can actually reach

Not a ticket. Not a queue. A person who follows up. For a three-person finance team running a company of Inc42's scale, that responsiveness isn't a nice-to-have. It's what makes the whole thing work.

Cost-effective without compromise

When Inc42 evaluated multiple companies, Pazy came out to be the most cost-effective and delivered without the communication gaps that made switching worthwhile. The ROI wasn't just financial; it was operational.

One module earned the next

Inc42 started with AP automation. Then got on UPI, Cards and Connected banking as well, not because someone sold them on it, but because the first product did what it said it would. That's how you expand a relationship.

A partner that supports your growth journey

Mihir came to Pazy early. And staying with a young partner isn't a leap of faith when you've seen how they operate up close - responsive, accountable, and genuinely invested in solving the right problems. Mihir is with Pazy because every time he's needed them, they've shown up. That's a different kind of confidence.

While most finance teams are still debating whether automation is worth it, Mihir is already building a tech-first function and quietly proving that a lean team with the right stack can successfully run the entire financial operation of one of India's most active media companies. Every invoice, tracked. Every payment, traced. Every entry in Tally, accounted for. Clean books, real-time visibility, and the kind of control that lets Mihir walk into any strategic conversation with certainty.

That's not a cost-saving story. That's a career-defining one.

"Automation is the only way to keep the team lean. Doing things manually not only means more people, it means more entries, more errors, more time. And when you're moving real money on a platform, what matters most is trust. Trust in the system, and the team behind it. Trust that they will always do right by you."

— Mihir Malhotra, Head of Finance, Inc42