From reactive chaos to proactive clarity: how OSMOS built its finance rhythm

Customer: OSMOS.ai (B2B SaaS) Voice: Eshika Lohani, AVP Finance Modules used: I2P AP Automation, Reimbursements, Corporate Cards

The Before — Everything lived on email threads and WhatsApp chats

Invoices arrived by mail, approvals happened over threads, and reconciliation was a slow, time-consuming exercise that happened only at the month-end. Payments were batched weekly — not because that was the right cadence, but because running to the CEO for an OTP every time felt like too much to ask.

There was no clear visibility into what was approved, what was due, or where things stood; until Pazy changed the rhythm entirely.

And it wasn't the first attempt. Before Pazy, OSMOS had explored another AP automation partner. The onboarding experience was so poor that they never made it to implementation and walked away without ever going live.

Pain points before Pazy:

• Invoices scattered across email inboxes

• Approvals lost in WhatsApp threads

• Month-end reconciliation scrambles

• Zero real-time visibility on dues or approvals

What changed — Six shifts that redefined how OSMOS runs finance

Not just faster processes, but a different relationship between finance and the rest of the business.

By the numbers

• 4× more frequent book closure

• 50 days saved per year by automating month-end close

• 60% faster MIS preparation with groundwork done real-time

• ₹20L already saved by identifying budget leaks

01 — From monthly to weekly reconciliations

AP is now an ongoing activity, not a month-end scramble. Every week has a cycle and the team no longer holds their breath at the end of the month. This resulted in cleaner, faster, and always current book-readiness.

02 — Financial discipline, built in

When every invoice flows through a structured approval process, spending decisions become more intentional across the board. Verbal go-aheads give way to actual numbers on a screen, and that visibility shifts how everyone thinks about costs. Business leaders now see exactly what's hitting their cost centres (YTD spends, category-wise invoices, cumulative approvals), making budget conversations sharper and decisions more grounded in reality.

03 — A leaner, sharper team, by design

With manual AP work absorbed by Pazy, there's simply no room left for low-skill, repetitive work on the team. Every person Eshika has hired since is analytical, strategic, and capable of owning an entire workflow end-to-end. The team got leaner, not because work reduced, but because the work that remained demanded sharper minds. That's a different kind of ROI.

04 — Business and finance, finally aligned

Pazy became the bridge between business teams and finance. Instead of chasing approvals over email threads, finance had a formal process that business counterparts respected, and the social friction of "I can't pay without approval" disappeared entirely.

05 — From recording to reasoning

With manual AP work off their plate, the team shifted bandwidth towards more strategic analysis; understanding cost patterns, questioning vendor spends, and closing books proactively rather than reactively.

06 — Multi-entity, one place

OSMOS has three legal entities across the globe (India, US, Singapore) and one Pazy account to manage them all. Same approvers, consistent workflows, dramatically lower admin overhead compared to managing separate tools per entity, per continent.

"It's like having a comfortable pillow. You don't appreciate it every day because it's a small, day-to-day thing. But having it gives you more bandwidth to do everything else."

— Eshika Lohani, AVP Finance, OSMOS.ai

Why Pazy, specifically — A verdict from someone who's worked in AP automation before

"Honestly, there are a lot of tools out there, doing what you guys are doing. But being from this industry and having worked in an AP Automation company before, I can still confidently say that there's no one out there doing it better than Pazy. I feel being early-stage is really working in favour of the team when it comes to building an in-depth product that completely focuses on the finance team's real day-to-day issues and solves that. That's what truly matters and keeps the game in Pazy's favour, making them not just another tool but a partner in your business's journey."

A speedy one-day integration

OSMOS was live on Pazy faster than expected. The onboarding experience set the tone and matched the responsiveness of the team throughout. This was a drastic contrast to their earlier experience with another partner.

Zoho Books sync that just works

The Pazy–Zoho integration is seamless. Invoices, payments, and approvals flow through without friction, eliminating the double-entry and reconciliation gaps that plagued earlier workflows.

Hassle-free reporting

Every page in Pazy has downloadable data built in. No separate reports section to configure, no permutations to wrestle with. The data you need is where you're already looking.

An agile team you can actually reach

OSMOS's entire finance team could put a product point directly to the founding team and see it move. That rare responsiveness in any software category is what early-stage companies genuinely need from a finance partner.

"If you are a growing company, I would highly recommend you start using Pazy. Because you might not know it now, but when the IFC audit knocks at your door, you won't have the time or bandwidth to pull out trails and flows that took place a year ago. Or worse, took place when you weren't even in the system. Pazy's automation and features will help make your journey much easier!"

— Eshika Lohani, AVP Finance, OSMOS.ai